Helping hospitality brands create meaningful, memorable guest experiences
Every interaction is an opportunity to transform guests into advocates and drive revenue growth. Happy guests spend more, stay longer, and spread the word.
Elevating your guest experience isn't just good service - it's good business. ★
Services
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Hands-on, interactive workshops that transform every staff member into an experience expert.
We dive into why experiences matter, what makes them truly memorable, and how they impact your bottom line.
Through real-life examples and practical tools, your team will learn how to confidently elevate every guest interaction.
We shape each workshop around what your team needs most, built on three core foundations: connecting authentically with guests, resolving concerns with empathy and calm, and learning to listen in ways that lead to recommendations guests actually appreciate.
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Experience your business through your guests’ eyes with a discreet, expert-led evaluation.
We identify what’s working, what’s not, and what needs to evolve. You receive a clear, actionable roadmap to elevate service, boost guest satisfaction, and increase sales.
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We craft detailed service guidelines, step-by-step protocols, and comprehensive employee guides perfectly tailored to your brand story and business goals.
Our comprehensive service documentation provides the exact blueprint your team needs to deliver consistent, memorable experiences.
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Through close collaboration, we craft solutions that honor your vision while equipping your team with the tools to deliver consistently.
Our tailored consulting services are designed to amplify your unique brand voice, address operational challenges, and create customer experiences that truly resonate.
About Yiska Cornfeld
Yiska Cornfeld is a guest experience consultant who helps hospitality businesses close the gap between who they are and how that actually feels to walk into.
With over a decade working across the industry, she specialises in the moments that matter: how guests are welcomed, how teams show up under pressure, and how a brand's personality makes it from the walls into the room. Her work sits at the intersection of strategy and the shop floor.
Through tada, Yiska works with hospitality teams to build service cultures that are consistent, purposeful, and genuinely their own. Her frameworks are grounded in an academic background in Sociology and Sustainability, and shaped by years of real-world observation.
Why Experiences Matter
In hospitality, how you make people feel directly impacts your bottom line.
Studies show that 90% of diners read reviews online before booking, 70% of consumers spend more with brands that deliver excellent service, and 70% of guests will return to a restaurant with average food and excellent service.
On the flip side, 1 in 3 customers won't return after just one bad experience, no matter how much they loved you before*.
When guests feel genuinely cared for, they come back, spend more, and spread the word.
By transforming ordinary service moments into memorable experiences, you build loyalty that translates directly to growth.
Prioritising guest experience isn't just good service, it's good business.
* Sources: BrightLocal, American Express Survey, US National Restaurant Association, PwC
What Clients Are Saying
“Opening a new business is incredibly stressful, but working with Tada kept us grounded throughout the process. Together, we created a distinctive guest experience that truly reflects our mission. Everything we do is rooted in our food, our produce, and our community, and Tada helped ensure that both the experience and our team embodied those values."
– Chef and Owner, Sylva Restaurant
“Yiska managed to truly capture the essence and story of me and my bakery and incorporate it into the guest journey every time a customer experience The Tish products. I am so pleased with the final result!”
– Owner, Tish Bakery
“The guest experience workshops gave our team real insight into what makes guests feel seen and valued. It helped to transformed our service culture and helped our team feel the joy of service again.”
– Managing Director, Meet in Place
Contact
Ready to elevate your guest experience? Drop us a message and we’ll reach out to you soon.
+44 (0) 7494 335508