Helping hospitality brands create meaningful, memorable guest experiences
Every interaction is an opportunity to transform guests into advocates and drive revenue growth. Happy guests spend more, stay longer, and spread the word.
Elevating your guest experience isn't just good service - it's good business. ★
Services
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Experience your business through your guests’ eyes with a discreet, expert-led evaluation.
We identify what’s working, what’s not, and what needs to evolve. You receive a clear, actionable roadmap to elevate service, boost guest satisfaction, and increase sales.
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Hands-on, interactive training that transforms every staff member into an experience expert.
We dive into why experiences matter, what makes them truly memorable, and how they impact your bottom line. Through real-life examples and practical tools, your team will learn how to confidently elevate every guest interaction.
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We craft detailed service guidelines, step-by-step protocols, and comprehensive employee guides perfectly tailored to your brand story and business goals.
Our comprehensive service documentation provides the exact blueprint your team needs to deliver consistent, memorable experiences. -
Through close collaboration, we craft solutions that honor your vision while equipping your team with the tools to deliver consistently.
Our tailored consulting services are designed to amplify your unique brand voice, address operational challenges, and create customer experiences that truly resonate.
About Yiska Cornfeld
Hospitality expert with over a decade of experience transforming hospitality concepts into thriving ventures through enhanced guest experiences and service excellence.
Her approach combines strategic consulting with practical solutions. Drawing from her academic foundation in Sociology (BA) and Sustainability (MSc), she creates evidence-based frameworks that strengthen teams, elevate service standards, and drive revenue growth.
Through tada, Yiska equips hospitality teams with the skills to connect authentically with guests, sell confidently, and find purpose in their work.
Why Experiences Matter
In hospitality, how you make people feel directly impacts your bottom line.
Studies show that 90% of diners read reviews online before booking, 70% of consumers spend more with brands that deliver excellent service, and 70% of guests will return to a restaurant with average food and excellent service. On the flip side, 1 in 3 customers won't return after just one bad experience, no matter how much they loved you before*. When guests feel genuinely cared for, they come back, spend more, and spread the word.
By transforming ordinary service moments into memorable experiences, you build loyalty that translates directly to growth.
Prioritising guest experience isn't just good service — it's good business.
* Sources: BrightLocal, American Express Survey, US National Restaurant Association, PwC
What our Clients are Saying
“Opening a new business is incredibly stressful, but working with tada helped keep us grounded. Together, we built a unique guest experience, while keeping operations practical, all captured in a simple manual for staff."
–Chef and Owner, Sylva Restaurant
“Yiska managed to truely capture the essence and story of my bakery and incorporate it into the guest journey and guest experience. I am super pleased with the final result!”
– Owner, Tish Bakery
“The workshop gave our team real insight into what makes guests feel seen and valued. It transformed our service culture and reconnected our staff with their purpose.”
–Managing Director, Meet in Place
Contact
Ready to elevate your guest experience? Drop us a message and we’ll reach out to you soon.
+44 (0) 7494 335508